Will Customer Ever be the King in India?

Despite RBI’s call for customer-first policies, rising complaints highlight gaps in service. Can better training, tech tools, and accountability improve India’s banking experience?

Alpana Killawala

December 15, 2025 at 2:45 PM IST

iStock.com

Crew Planning and Fatigue Management on Indian Railways: Why Trains Never Stop Running

Unlike airlines, Indian Railways never halts for crew shortages. Robust planning, training, and rest protocols ensure trains run safely, day and night, without disruption.

Shubhranshu

December 15, 2025 at 12:11 PM IST

iStock.com

Court Unquote

Indigo Crisis, Weight loss Drug Patent, Personality Rights Lawsuits & More

Your weekly rundown of significant judicial rulings and legal battles influencing policy, companies, regulation, and governance.

BasisPoint Insight

December 15, 2025 at 8:03 AM IST

Wikimedia Commons

Market Wrap

Equities Extend Fed-Led Rebound; Auto Sales Hit Record November High

An end-of-day recap of all that transpired in the Indian markets, highlighting the major price movements and the factors driving them

Dehuti Jani

December 12, 2025 at 12:33 PM IST

Istock.com

Basis Life

Why Some Failures Stay Contained — and Others Become Televised Meltdowns

When a crisis flares, facts rarely decide its fate. Tone does. Some failures fade; others become national theatre. The difference is whether leaders steady the room—or leave it to silence.

Kirti Tarang Pande

December 12, 2025 at 8:05 AM IST

Wikimedia Commons

Market Wrap

Sensex, Nifty Rebound After Fed Cut; Rupee Hits New Low

An end-of-day recap of all that transpired in the Indian markets, highlighting the major price movements and the factors driving them

Dehuti Jani

December 11, 2025 at 11:41 AM IST

What Physicswallah Built on Trust Now Balances on Cash

Physicswallah’s first letter to shareholders celebrates its performance, yet the narrative glosses over bigger risks as scale tests the mission that built the brand.

Krishnadevan V

December 10, 2025 at 11:16 AM IST

iStock.com

Market Wrap

Equities Slide as Global Caution, FII Outflows Weigh on Sentiment

An end-of-day recap of all that transpired in the Indian markets, highlighting the major price movements and the factors driving them

Dehuti Jani

December 8, 2025 at 11:51 AM IST

Amey Bane/iStockphoto.com

What Breakdowns Teach Us About Building Better

IndiGo’s meltdown, rupee jitters and RBI’s easing all underscored a bigger truth: India can’t afford reactive governance. It must build smarter, earlier.

Phynix

December 8, 2025 at 4:14 AM IST

Candiedoperation/Via WikiCommons

When the Rupee Tosses, Pilots Tire And Delhi Sleeps

India loses sleep as the rupee twitches and pilots cut rest, yet officials stay serene. A look at the sleep politics shaping turbulence on the ground.

Krishnadevan V

December 6, 2025 at 10:46 AM IST

Opinion

IndiGo’s Meltdown Exposes Loss of Regulatory Control

IndiGo’s crisis saw domestic routes descend into chaos while high-margin international operations stayed largely protected, raising hard questions.

Srinath Sridharan

December 6, 2025 at 6:24 AM IST

iStock.com

Opinion

Whose Reputation Crisis Is It?

IndiGo’s chaos became a stress test for Indian aviation, exposing fragile oversight, furious flyers, and a sector running out of reputation to lose.

Minari Shah

December 6, 2025 at 6:04 AM IST

Simply Aviation/Via WikiCommons

Market Wrap

Sensex, Nifty Climb After RBI Rate Cut Boost Sentiment

An end-of-day recap of all that transpired in the Indian markets, highlighting the major price movements and the factors driving them

Dehuti Jani

December 5, 2025 at 11:47 AM IST

Market Wrap

Indices Recover Modestly, Brace for RBI Decision and Rupee Volatility

An end-of-day recap of all that transpired in the Indian markets, highlighting the major price movements and the factors driving them

Dehuti Jani

December 4, 2025 at 11:43 AM IST

Market Wrap

Markets Retreat Amid Global Risk-Off Wave; Rupee Hits Record Low

An end-of-day recap of all that transpired in the Indian markets, highlighting the major price movements and the factors driving them.

Dehuti Jani

November 21, 2025 at 11:51 AM IST

Amey Bane/iStockphoto.com

Court Unquote

Meta-WhatsApp Antitrust Ruling, NCLAT Chairperson reappointment, and More

Your weekly rundown of significant judicial rulings and legal battles influencing policy, companies, regulation, and governance.

BasisPoint Insight

November 10, 2025 at 11:24 AM IST

Istock.com/panidya wijitpaniya

How Women Empowerment and Net Zero Will Redefine Indian Aviation by 2047

When women influence policymaking, investment often flows into sectors that improve accessibility and social equity

Hemachandra Padhan

October 13, 2025 at 5:43 AM IST

iStock.com

Will Customer Ever be the King in India?

Crew Planning and Fatigue Management on Indian Railways: Why Trains Never Stop Running

Court Unquote

Indigo Crisis, Weight loss Drug Patent, Personality Rights Lawsuits & More

Market Wrap

Equities Extend Fed-Led Rebound; Auto Sales Hit Record November High

Basis Life

Why Some Failures Stay Contained — and Others Become Televised Meltdowns

Market Wrap

Sensex, Nifty Rebound After Fed Cut; Rupee Hits New Low

What Physicswallah Built on Trust Now Balances on Cash

Market Wrap

Equities Slide as Global Caution, FII Outflows Weigh on Sentiment

Newsletter

What Breakdowns Teach Us About Building Better

When the Rupee Tosses, Pilots Tire And Delhi Sleeps

Opinion

IndiGo’s Meltdown Exposes Loss of Regulatory Control

Opinion

Whose Reputation Crisis Is It?

Market Wrap

Sensex, Nifty Climb After RBI Rate Cut Boost Sentiment

Market Wrap

Indices Recover Modestly, Brace for RBI Decision and Rupee Volatility

Market Wrap

Markets Retreat Amid Global Risk-Off Wave; Rupee Hits Record Low

Court Unquote

Meta-WhatsApp Antitrust Ruling, NCLAT Chairperson reappointment, and More

How Women Empowerment and Net Zero Will Redefine Indian Aviation by 2047

The Bureau