Star Health Partners With Medi Assist To Integrate AI-Based Claims Platform

Star Health and Allied Insurance Co. Ltd. has partnered with insurtech firm Medi Assist to adopt MAtrix, an artificial intelligence-powered claims processing platform, the company said in an exchange filing on Wednesday.

The AI platform aims to fast-track settlements, reduce fraud and manual interventions, and boost operational efficiency, Star Health said. The partnership marks a key milestone in its broader claims transformation strategy focused on speed, accuracy, and digital-first service.

“Claims are at the heart of the insurance experience… we are enhancing speed, accuracy, and consistency while keeping a keen eye on fraud, waste, and abuse,” said Anand Roy, managing director and chief executive officer.

For 2024-25, Star Health reported a 24% drop in net profit to ₹6.46 billion, despite a 15% rise in net premium earned at ₹148.22 billion. The insurer posted an underwriting loss of ₹3.78 billion versus a profit of ₹893.2 million in 2023-24.