Coforge Deploys AI-Based Tool For Blackhawk Network At ServiceNow Event

Coforge Ltd. on Wednesday said it has deployed an artificial intelligence-enabled dispute management tool for US-based financial services firm Blackhawk Network. The tool was built on the ServiceNow platform and announced at Knowledge 2025, the annual meet for ServiceNow’s customers and implementation partners, held in Las Vegas, US.

Developed jointly by Coforge and ServiceNow at their recently launched Generative AI Centre of Excellence, the tool aims to modernise and streamline dispute resolution processes in financial services.

Transaction disputes are among the most resource-heavy and sensitive areas in the industry, and the new AI-powered solution is expected to improve efficiency and workflows for institutions, the company said in a press release.